Terms of use
The account rules set out what you may do in the lobby, and the opening paragraphs point back here for anything about how your details are stored.
Join us and we ask only for what a Pakistani wallet rail needs to clear a transfer: your name, mobile number, date of birth and the JazzCash, Easypaisa...
We draft this policy so it holds up in every market we serve, and it bends to the rules where you actually sit. In supported regions we follow local data-protection provisions; for Pakistan that means the records a JazzCash, Easypaisa, SadaPay, NayaPay or Raast transfer leaves behind, kept for as long as the rails and local authorities require. Where local law permits,
we also keep one shared baseline, your profile, session history and support threads, all on the same retention clock. If a provincial rule asks for something stricter, that rule wins, and we flag it here rather than burying it in a footnote.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy questions deserve an answer from a person rather than a form letter. Our team reads every request that touches your account records and replies through the same channels you already use to manage your profile. Reach out any day of the week, and we aim to come back within one working day.
Open your account, tap the chat icon and an agent picks up your data question with your profile already on screen, so nothing has to be explained twice.
Send your request to our privacy mailbox and we log it, confirm receipt and reply with a reference number you can follow up on at any point afterwards.
Ask us to close your account or clear specific records and we confirm which items were deleted, which must stay for wallet-transfer rules, and when the rest goes.
A policy is only worth reading if it matches what the platform actually does. We keep these pages aligned with our own systems, name the processors we genuinely send data to, and...
We trace where each field travels, from your signup form to our payment processor and back, so this page names real destinations instead of broad categories.
Your login, wallet references and chat messages travel over encrypted connections, and payment references are tokenised so a raw wallet number never sits in plain view.
Only staff whose role needs your account record can open it, every access is logged, and permissions are pulled the moment someone changes teams.
Each data type carries its own expiry. Session logs clear quickly, while transfer references stay only as long as Pakistani wallet rules demand they remain available.
Every section gets a second pass in everyday English, with an Urdu version alongside it, so the wording is something you can genuinely read through.
Any edit to this page carries a date at the foot, and older versions stay archived so you can compare what was written when you joined.
Your privacy sits inside a set of pages written to agree with each other. Cookie handling, account verification, wallet transfers and complaints all touch the same data, so we describe them with...
The account rules set out what you may do in the lobby, and the opening paragraphs point back here for anything about how your details are stored.
This explains the small files your browser holds, which ones keep you signed in, and why nothing under that heading involves your wallet references.
Document checks and wallet checks are described there in the same order you meet them at signup, so both pages read in one sequence.
Timing for JazzCash, Easypaisa, SadaPay and Raast transfers sits on that page, and it names the same retention window written into this policy.
Anything running on the lobby board carries its own conditions, and those conditions never widen what we collect or how long we hold it.
Closing your profile is set out step by step there, and the deletion timeline matches the retention clock described on this page.
If a reply about your data does not satisfy you, that page shows how to escalate it and what response time we commit to at each stage.
We laid this page out so you can find your answer without reading it end to end. Jump links sit near the head, a short summary explains the...